Refund and Return Policy
Health, safety, and compliance rules limit return eligibility. Use this guide to know when we can help.
Quick Summary
- All sales are final once products are opened, used, or consumed.
- Report most issues within 7 days of delivery.
- Report shipping damage within 48 hours of delivery.
- Photo evidence is required for claims.
- Approved claims may receive replacement, store credit, or refund.
Support Contact
For return or refund requests, include your order number, product name, issue details, and clear photos of product + packaging + labels.
Email: dankandshrooms@gmx.com
Phone: 707-656-1038
When Returns/Refunds Are Approved
Eligible Cases
- Defective products (contamination, compromised seal, expired/unsafe condition).
- Incorrect order (wrong product shipped).
- Damaged in transit (with visible shipping/product damage evidence).
- Missing items (paid but not received).
Not Eligible
- Personal preference, taste, or desired-effect dissatisfaction.
- Normal variation in appearance/smell/taste within product tolerances.
- Opened products unless a qualifying defect is confirmed.
- Storage-related changes after delivery.
Claim Window
Most issues must be reported within 7 days of delivery. Shipping damage must be reported within 48 hours.
Review Timeline
Claims are typically reviewed in 2-3 business days. Additional information may be requested before approval.
Refund Timeline
After approval, processing may take 2-3 business days plus 5-10 business days for bank posting (up to 14 business days total).
Order Cancellations and Additional Terms
- Orders can be cancelled only before fulfillment/shipment. Processing may begin quickly during business hours.
- Once shipped, cancellation is no longer available. Refused deliveries may incur return shipping costs and, for undeliverable returns, up to a 20% restocking fee.
- Shipping costs (except seller error/approved defects), payment processing fees, and promotional/free items are generally non-refundable.
- No refunds are provided for confiscated shipments or jurisdiction-related restrictions. Customers are responsible for legal compliance in their delivery area.
- Fraudulent claims are subject to investigation and account action.
Questions about a claim can be sent to dankandshrooms@gmx.com or 707-656-1038 with your order number and supporting photos.
Need fast help?
Include order number, product name, and photos so we can resolve faster.